Privacy Policy
Introduction
Inner Ease Therapy is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, or engage with our services.
We are committed to ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who we are
Inner Ease Therapy provides counselling, psychotherapy, hypnotherapy, occupational therapy, wellbeing support, and related therapeutic services.
For the purposes of data protection legislation, Inner Ease Therapy is the Data Controller responsible for your personal information.
Contact Details:
Inner Ease Therapy
Unit 55, Enniskillen Business Centre
Lackaghboy Industrial Estate,
Tempo Road
Enniskillen BT74 4RL
Email: warren@innerease.co.uk
Information we collect
We may collect and process the following personal information:
Information You Provide
-
Name, email address, telephone number, and address.
-
Information submitted through contact and booking forms.
-
Special Category Data: Health data, medical/psychological history, GP contact details, emergency contact details, and assessment information voluntarily disclosed during therapeutic intake forms and sessions.
Technical Information
When you visit our website, we may automatically collect:
-
IP address
-
Browser type and version
-
Device information
-
Pages visited
-
Date and time of website visits
-
Website usage data through cookies and analytics tools
How we use your information
We use your information to:
-
Respond to enquiries
-
Arrange and manage appointments
-
Provide therapeutic services
-
Maintain client records
-
Communicate important information regarding appointments or services
-
Improve our website and user experience
-
Comply with legal and professional obligations
We will only process your personal data where we have a lawful basis to do so.
Lawful Basis for processing
Depending on the circumstances, we process personal data under one or more of the following lawful bases:
-
Consent
-
Performance of a contract
-
Legal obligation
-
Legitimate interests
-
Provision of health or therapeutic services where applicable.
For the processing of special category health and therapeutic data, our lawful basis is Article 9(2)(h) of the UK GDPR, which permits the processing of health data for the provision of health or social care or treatment.
Confidentiality
Information shared within therapeutic sessions is treated as confidential.
However, confidentiality may be breached where:
-
Disclosure is required by law
-
There is a risk of serious harm to yourself or others
-
Safeguarding concerns arise
-
Information is required as part of professional supervision in accordance with ethical and professional standards
Where possible, any disclosure will be discussed with you beforehand.
Storage & Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Personal information is stored securely and access is restricted to authorised individuals only.
While every effort is made to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We will retain personal information only for as long as necessary to fulfil the purposes for which it was collected. In accordance with standard UK professional therapeutic frameworks, clinical insurance regulations, and professional body guidelines, client case notes and records are securely retained for a standard period of 7 years following the termination of your therapy, after which they are securely destroyed.
Sharing your information
We do not sell, rent, or trade personal information.
Information may be shared only where necessary:
-
With professional supervisors as part of ethical practice
-
With legal or regulatory authorities where required by law
-
With emergency services or safeguarding agencies where there is a serious risk of harm
-
With service providers who support the operation of the website, subject to appropriate data protection safeguards
Your rights
Under UK data protection legislation, you may have the right to:
-
Access your personal information
-
Request correction of inaccurate information
-
Request deletion of personal information where appropriate
-
Restrict processing of your information
-
Object to certain types of processing
-
Request transfer of your information
-
Withdraw consent where processing is based on consent
Requests will be considered in accordance with applicable legal and professional obligations.
Cookies
Our website may use cookies to improve user experience and collect website analytics.
Cookies are small files placed on your device that help us understand how visitors use our website.
You can control or disable cookies through your browser settings.
Third Party Links
This website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites and encourage users to review their privacy policies separately.
Changes to this privacy policy
Inner Ease Therapy reserves the right to update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately upon publication.
Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Inner Ease Therapy
Unit 55, Enniskillen Business Centre
Lackaghboy Industrial Estate,
Tempo Road
Enniskillen BT74 4RL
Email: warren@innerease.co.uk
Or complete contact form here
Complaints
If you are unhappy with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
The ICO can be contacted via their website: www.ico.org.uk